FAQS

The Government of Mexico requires that all travelers to present a valid passport to enter Mexico.

No, transportation companies are not allowed to pick up passengers at the airport with out a RESERVATION. You must pre-book first

Our private shuttles operate on a tight schedule, so our drivers cannot wait for those who are running behind.

He is only able to wait 15 – 20 min before you are considered a NO SHOW

Reservations must be cancelled at least 48 hours prior written notice to your scheduled pickup time to qualify for refund.

As with any other form of public transportation, we are not responsible for articles left behind, but we do make every effort to return what we find. Please call or email us immediately when you realize an item is missing. We will need detailed description of the item lost along with date, time and location of service, vehicle number and reservation number, if available.

Your private chauffeur will announce himself at the hotel lobby. Passengers are required to be standing inside your resort lobby or outside the lobby or where they can see our vehicle when it arrives. Nevertheless, please make sure you have provided us with your cell phone number and are available to take a call in the event we need to reach you.

Terms and Conditions

Changes and cancellations policy

In Transportation Services:

No charge for changes or cancellations with 48-hour written notice.

48 – 24-hour notice is subject to 50% cancellation charge.

Less than 24 hours of notice or failure to appear will result in a 100% cancellation charge.

NO SHOW POLICY

No show in the arrival or departure service is not refundable.

On arrival: this is after 2 hrs. after your arrival flight time has landed (include the airline and flight number this way we can monitor the flight otherwise you might be mistaken as a No Show)

On Departure: this is 20 min after your pre-scheduled pick up time

TIPS

  • Our recommendation is to book airplane tickets as soon as you know the dates you will be traveling to Cabo; buying in advance usually ensures better and more economic rates.
  • Please book transportation with the name on your hotel reservation
  • Any changes please e-mail in order to update your reservation
  • Avoid timeshare sellers at the airport. They will offer you free transportation but hook you into buying timeshare.
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